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ISO-9001
forces an organization to focus on "how they do business".
Each procedure and work instruction must be documented and thus,
becomes the springboard for Continuous Improvement. Management
is provided with data on a continual basis and able to see progress
or lack of progress towards goals and take appropriate action.
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Documented
processes are the basis for repetition and help eliminate variation
within the process. As variation is eliminated, efficiency improves.
As efficiency improves, the cost of quality is reduced.
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With
the development of solid Corrective and Preventative measures,
permanent, company-wide solutions to quality problems are found.
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Employee
morale is increased as they are asked to take control of their
processes and document their work processes. Managers experience
fewer late night troubleshooting calls; employees have more
information for troubleshooting problems on their own.
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Customer
satisfaction, and more importantly customer loyalty, grows. As a
company transforms from a reactive organization to a pro-active,
preventative organization, it becomes a company people want to do
business with. Customer needs are better understood as
customer feedback is sought, received and analyzed.
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Improved
profit levels result as productivity improves and rework costs are
reduced.
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Fosters
the understanding that quality, in and of itself, is not limited to
a quality department but is everyone's responsibility.
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Better
products and services result from Continuous Improvement processes.
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Improved
communications both internally and externally which improves
quality, efficiency, on time delivery and customer/supplier
relations.
